Shipping policy

Medium Rare is committed to delivering your packages in a timely and secure manner. However, we cannot assume responsibility for lost, stolen, or damaged packages once they have been handed over to the shipping carrier. This disclaimer is intended to clarify our position on lost packages:

Handover to Carrier: Once your package has been transferred to the designated shipping carrier (e.g., USPS, FedEx, UPS), the responsibility for its safe delivery and condition rests with the carrier.
Tracking and Insurance: We encourage our customers to track their packages using the provided tracking information and consider purchasing shipping insurance if desired. This can provide an added layer of protection in the event of loss or damage during transit.
Lost Packages: In the unfortunate event that your package is lost in transit, Medium Rare will do its best to assist you in coordinating with the carrier to locate the package or file a claim, if applicable. However, we cannot guarantee the successful resolution of such cases.
Customer Support: We are here to support our customers and will provide any reasonable assistance within our means to address package-related issues. Please contact our customer support team if you encounter any delivery problems or concerns.