To return an item to us, please contact customer service contactus by email or phone so we can issue you a return label. A return/exchange request must be made within 30 days of receiving your order.
Unless the product is damaged or defective upon delivery to your address, a fixed return shipping fee will be deducted from your refund. If the product is damaged or defective when you receive it, we will cover any shipping and/or restocking fees.
Unless the product is damaged or defective upon delivery to your address, once your exchanged item has arrived back at our warehouse we will contact you for your credit information to cover the cost of the return shipping as well as the exchanged shipping..
Sale/Clearance items can not be returned or exchnaged - these items are final sale.
Once your returned item reaches us, we will first inspect the item and then immediately notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will then receive the refund within 30 business days depending on your card issuer’s policies.
In most cases, once a returned item arrives in our office it will be processed within 3 to 5 business days. Please note that if your returned order has to pass through customs this can take up to an additional 3-5 business days. We appreciate your understanding and patience.
The drop off location will be clarified by our sales representative when a return label is sent to you.
Due to the intense nature of working in the kitchen all items will undergo normal wear and tear however if you think there is an issue that extends beyond this we would be happy to look into it. Very few items are truly defective, and genuine defects will most often reveal themselves within 30 days of purchase. If your issue arises within this time period please send us a few pictures with a brief description to firstname.lastname@example.org and our claims and warranty department will get back to you within 3-5 business days with an answer.